Lincolnshire County Council - Tenders, Research and Contracts Register

by Panacea Applications Limited ©
Lincolnshire County Council Customer Contact Centre Telephony (#REQ-1847)
Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services.
 back to Contracts Register
Description:
Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services.
The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months.
Dates and Financials:
 Contract Start Date:
05/08/2026
 Contract End Date:
04/08/2027
 Lowest or actual value:
£282,685.00
 Highest value:
£0.00
 Total awarded value:
£339,222.00
 Contract Review Date:
02/05/2027
 Notice Period:
30 days
 Extension Period:
12 Months
 Extension Date:
05/08/2027
Suitability:
Particularly suitable for SMEs (Small and Medium Enterprises):  
Particularly suitable for VCSEs (Voluntary Community and Social Enterprise):  
Location and Regions:
 Postcode:
LN1 1YL
 Regions:
  • East Midlands
Buyers:
Sections:
Corporate Commercial & Procurement Service (Resources | Lincolnshire County Council), IT - Service Delivery & User Engagement (Resources | Lincolnshire County Council)
CPV Codes:
  • 32551100: Telephone connections
Awarded Suppliers:
Supplier Name Start Date End Date Awarded Value Contact Identification Register Identifier SME VCSE
GAMMA NETWORK SOLUTIONS LIMITED 05/08/2026 04/08/2027 £339,222.00 COMPANIES_HOUSE 06783485
by Panacea Applications Limited ©