Lincolnshire County Council

Lincolnshire County Council - Tenders, Research and Contracts Register

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SMART AI Citizen Services Assistant (#REQ-1071)
SMART AI Citizen Services Assistant

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Description:

AI Chatbot to deal with website and telephone customer service queries.

Dates and Financials:

Contract Start Date:

01/06/2023

Contract End Date:

31/05/2026

Lowest or actual value:

£464,000.00

Highest value:

£0.00

Contract Review Date:

01/01/2026

Extension Period:

Extension Date:

01/06/2026

Suitability:

Suitable for SMEs (Small and Medium Enterprises):

Suitable for VCSEs (Voluntary Community and Social Enterprise):

Location and Regions:

Postcode:

LN1 1YL

Regions:

East Midlands

Buyers:

Sections:

Corporate Commercial & Procurement Service (Resources | Lincolnshire County Council), IT - Service Delivery & User Engagement (Resources | Lincolnshire County Council)

CPV Codes:

48920000: Office automation software package

Awarded Suppliers:

Supplier Name	Start Date	End Date	Contact	Identification Register	Identifier	SME	VCSE
ICS.AI Limited	01/06/2023	31/05/2026		COMPANIES_HOUSE	11346801