The tow-away company operates under the authorisation of the council to manage and enforce parking regulations within the parking regulations. Their primary role is to remove vehicles that are parked in violation of established parking regulations such as those that are dangerously positioned, abandoned, or obstructing traffic flow.

The service provided by the towing company include identifying and locating offending vehicles, safely removing them from the specified area and transporting them to a compound. They also maintain proper documentation of each tow including reasons for removal and vehicle details to ensure transparency and accountability. Additionally, the towing company may collaborate with the council to respond to emergency situations and provide timely assistance to maintain public safety on the roads. Overall, their work is vital to upholding the council's parking policies and enhancing the overall accessibility and safety of the community.